Frequently Asked Questions

No we do not allow pets in the Park.

Many BIG4 Parks are now accepting Dogs. Please see for a list of participating Parks.

With 130 acres and space to ’roam free’ – our sister park BIG4 Saltwater @ Yamba now accept dogs 365 days a year. They have both cabins & sites that are dog friendly.

Absolutely – our waterpark is considered to be one of the best of any holiday park in the country! The waterpark is available for guests staying within the park and their registered day guests only.

If you live locally and you want to come and use the waterpark, why not book in to stay with us for a night?

Please check up with reception when booking what the size of your site will be to ensure that the site is large enough for your set-up.


Local Government Regulations stipulate the following rules for setting up your tent, camper or caravan. Please adhere to these rules when setting up, or you will be asked to alter your set-up later.

  • Your equipment must be 1m from the road way, this includes guy ropes.
  • Your equipment may only cover 2/3rds of the area of your site. This includes tarpaulins.
  • Your equipment must be 1.25m from the adjacent sites.
  • You should be at least 2.5m from your neighbours tent, camper or caravan.
  • Your car must fit onto the site, do not park on the road. If it does not fit, it must be parked in the visitor’s car park or Holden St.

Guests staying in the park may have 4 visitors maximum per day at a charge of $10 per person. Visitors must sign in at reception before entering the park.

Your confirmation letter has a link to pay your balance by credit card online, or it states your BPAY details to pay through your bank account.

You can view your booking online, make changes, see payments and download receipts.

You can also make a booking over the phone and pay via crypto currency (bitcoin, litecoin, binance coin).

In order to offer guests flexibility, we have a number of stay types/rates to choose from through the year based on payment and cancellation terms. Please check the terms of your booking stay type prior to booking. Your selected booking stay type is listed online, and on your tentative or confirmation email.

For all bookings:
Deposit: A deposit of 2 night’s stay is required at the time of booking.
Balance: The total balance is due on the date stated prior to arrival.
Payment plans can be arranged if you would like to pay a small amount every month for example.

NB – a transaction fee applies where a credit card is used (between 1.0 – 1.5% depending on the card).

All our standard rates listed are for 1-2 people. Any additional guests are charged per night

In cabins:

Extra guests- adults $18 pp pn all year. Children $16 pp pn in Peak and High Seasons and $14 pp pn Value and Shoulder.

On Sites:

Extra guests- adults $15 pp pn all year. Children $14 pp pn in Peak and High Seasons and $12 pp pn Value and Shoulder.

Children are from 3-15 years. 2 years and under free of charge. 16 and over are charged as adults.


These above rates are for guests staying overnight. The facilities of the Park are for use by registered paying guests only. Should you wish to have others come in to the Park to visit you and use the park facilities, a day use fee is applicable.

Day use visitors are charged at $10 per person per day. All day visitors must be signed in and paid for at Reception prior to using the Park’s facilities.

We do not allow people to use the park that are not staying in the Park.

Yes all cabins have TV’s and DVD players.

All our cabins have 1 reverse cycle air-conditioning and heating unit.

We’ve added a purpose-built kids cooking and craft area “Sprinkles Bakehouse”. During the term, sessions run every Tuesday, Thursday and Saturday. In the school holidays, we’ll have sessions running 5 days a week from Monday-Friday.

Activities in Sprinkles Bakehouse are charged at $12.00 per session to cover costs of craft and cooking materials.

We have disabled bathroom facilities at the rear of both the male and female amenities. These include a shower and toilet with hand rails.

Yes we have both a family bathroom and a baby’s bathroom. The family bathroom has a full bath with shower over and a toilet. A key is required for this bathroom from reception. The baby’s bathroom has a baby’s bath and change table. It is opened at all times.

We hire go karts, plus kayaks, stand-up paddleboards and fishing rods for our Billabong. In addition, we have DVD’s and board games available for use in your cabin or van/tent.


  • Kayaks, either a family or single size: $8 for 2 hours.
  • Stand Up Paddle Boards: $8 per hour
  • Fishing Rods: $8 for 2 hours
  • Single or Double Go-Karts $10 per hour
  • Family 4 seater Go-Kart $10 per half hour

No, unfortunately open fires are not permitted in the Park. This includes braziers etc.

The Park has a 1 car per booking policy. All cabins are allocated with one car space. Your car needs to fit within the boundary of your powered or ensuite site at all times. This may mean that you need a larger site or a smaller tarp. Discuss your requirements with reception at time of booking.

We have a security gate at the entrance of the park that restricts access to 1 car only. This ensures the safety of all guests, as well as limiting car numbers to reduce traffic within the park. Extra parking is available just inside the park entry and also in Holden Street. If you have a boat you may need to decide to park it on your site instead of your car.

Our internet is currently out of action due to technical issues. We are working to get the wifi back online and will update this FAQ page once it has been sorted out.

In order to offer guests flexibility, we have a number of stay types/rates to choose from through the year based on payment and cancellation terms. Please check the terms of your booking stay type prior to booking. Your selected booking stay type is listed online, and on your tentative or confirmation email.

For all bookings:
Deposit: A deposit of 2 night’s stay is required at the time of booking.
Balance: The total balance is due on the date stated prior to arrival.
Cancellations: Cancel by 9am, on the required date prior to arrival and receive a full refund (less admin fee). This includes amendments or reductions to your booking dates or guests. If less than the required notice is provided, a refund or credit note will only be provided if the site or cabin is resold for the entire period of the booking.

An administration fee of $30.00 is applicable for all cancellations, reductions, transfers, date changes and credit notes if applicable.

Date changes: Date changes are permitted up to required date prior to arrival (matching the cancellation policy ie 4 days prior or 60 days prior), subject to availability and applicable rate changes.
Discounts: Unless otherwise stated, additional discounts such as the BIG4 discount do not apply to any special rates or deals.

See additional terms for Stay NSW and Parent NSW vouchers.

Your booking confirmation letter will outline a “Booking Stay Type” and associated payment and cancellation policy. Please read these conditions upon receipt of your confirmation letter.

All cancellation requests must be made in writing to the park. Please email with your booking number and the reason for the cancellation. The request will be reviewed and actioned in accordance with our cancellation policy.

  • A reduction in the number of nights or the numbers of guests is classified as a cancellation and the same policy applies.
  • If you are asked to leave the park for any reason, you will not be refunded the remainder of your stay.
  • Please note BIG4 Tweed Billabong does not refund due to a change in weather conditions. Should you decide to leave early due to weather, a refund or credit note is not applicable.  
  • We recommend that you take out travel insurance to insure yourself against cancellations due to illness, weather, travel interruptions or theft during your holiday.

Additional Terms for Stay NSW or Parents NSW vouchers 

  • Vouchers can be used towards the cost of accommodation only. They cannot be used to purchase gift vouchers, shop items or hiring for example.
  • Vouchers cannot be refunded, redeemed for cash, a gift voucher, or a credit note.
  • The vouchers expire on 9th October 2022.
  • Vouchers can be used as deposit or final balance payments. Please note that should you cancel, no refund or credit note of the voucher amount can be issued. This amount will be forfeited.   
  • We can accept vouchers for bookings after 09.10.22, as long as they are redeemed before this time. However, if cancellation occurs for a future booking, the amount is forfeited. No change of date is permitted, no refund or credit note can be provided for the voucher amount.

Yes we have Australia’s best Camp Kitchen!

Our Kitchen has a full size fridge, sinks, microwave, 2 ovens, 2 hotplates, a toaster and a ZIP boiler for hot water. You do need to bring along your own cooking utensils, plates, cutlery etc.

The BBQs are adjacent to the kitchen.

Yes we have 3 BBQ areas. The main Camp kitchen has 4 BBQs and the BBQ hut near the Cabarita Cabins has a further two.

There are also two BBQs in the Waterpark area which are available during Waterpark opening hours only. Snag and slide anyone? BBQs are free to use.

We have many great facilities here at BIG4 Tweed Billabong, and to keep them safe and in good working order they do require repairs and maintenance.

Unfortunately in a business that runs 24/7, there is no other way to carry out this maintenance than to temporarily close those facilities down.

So while we strive to to have all of our facilities open, we cannot guarantee that every facility will be open for every day of your stay.

We are currently replacing our adventure playground, and therefore that area is not available for use.  The Aqua Play equipment on the Billabong have been permanently removed. 

The exact hours of operation for each day of your stay will be available in the park when you are here.

The Laundry washing machines and dryers are operated by credit cards, no coins are required. The washing machine are $5 per load, plus a credit card surcharge of 27c.  The dryers are $4 per load, plus the surcharge. You can swipe your physical card, or scan the QR card and pay via card over the company’s website. 

We sell washing powder in reception.  

Kids can ride bikes, scooters and skate boards as long as they obey our rules. Electric Scooters are NOT permitted however.

Kids are issued with a ‘License to Ride’ upon arrival. They need to wear a helmet at all times – No helmet No ride.

Our smaller pool with slide is heated over the winter months to a maximum of 28 degrees. In addition to this, the solar heating is on from the Easter Holidays until the end of the September/October school holidays.

We are in Tweed Heads South, just below the NSW/QLD border. We are 1 ¼ hrs drive south of Brisbane and 30 minutes from the Gold Coast. Byron Bay is 45 minutes south of us.

While the location of our park is fantastic in terms of being close to some great beaches, shopping and eating, it also means we’re close to the airport and the M1.

This means that there is some noise in the park from aircraft and vehicles.

But you can read below what some guests have stated on Tripadvisor about this noise and how it affected their holiday.

danieldalleyau said:

I was a bit concerned regarding the possible noise after having seen some reviews but after setting up hardly noticed the planes overhead and it almost became a game for the kids spotting the different companies. Road noise was in the background but also disappeared after a while.

and Richelle 43 said…

We spent a few days here and loved it. A bit noisy as mentioned in other posts however after the first day or so you don’t really notice it.

The positives far outweighs the negatives when you come and stay here at BIG4 Tweed Billabong.

Arkinstall Park is off Cunningham Street in Tweed South, about 5 minutes from the Park. This Park has Soccer fields and Netball courts, and a great playground just for fun.

You can hire a court and play a game day or night at Tweed regional Tennis Centre, it’s state of the art. Head to the link below for more info.

Oasis Swimming Centre at Club Banora – 50m outdoor swimming pool. In Banora Point about 10 minutes drive south of us.

25m Indoor swimming pool is on the corner of Heffron St. About 5 minutes from us.

We have a kiosk with basic necessities such as bread, milk, newspapers and ice. There are 2 corner stores within walking distance from the Park, with take away foods, a hairdresser, bottle shop and ATM.

We are approx 5 minutes drive to Tweed City Shopping Centre, one of the biggest shopping centres in the Region. They have BIGW, Kmart, JB HiFi, Coles, Woolworths and specialty shops. They also have a cinema. Tweed Centro is 5 minutes north, with Coles, Target and speciality stores.

The Gold Coast has excellent shopping with Pacific Fair and Robina shopping centres only 20-25 minutes away. Surf outlet stores and Harbour Town are approx 50 minutes north.

The best Restaurants nearby are in Coolangatta which is approx 5 minutes drive. All cuisines are available from Indian, Thai, Steak Houses, Japanese, Cafes, Seafood and Mexican.

Tweed City has a fancy new food precinct ‘The Cove’. Restaurants include San Churro, Grill’d, Eat Sushi, Coffee Club, Nam an Vietnamese, Rozzi’s Italian Canteen, Mad Mex and Schnitz.

This is 5 minutes south and a great place to have a meal before the movies at Hoyts Tweed City.

The local clubs all offer great value meals.

We are 1 block off the Tweed River / Terranora Inlet. There is a boat ramp into the River approx 800 metres west of the Park.

A fishing license is required to fish in NSW if you are 18 years of age or older. You may purchase one from most fishing stores, service stations or K Mart stores in NSW.

Movieworld & Wet ‘n’ Wild are all approx 40 minutes drive north along the freeway to Brisbane.

Dreamworld is approx. 45 minutes north.

Seaworld is located on the Coast past the heart of Surfers Paradise and can take between 40-60 minutes depending upon traffic.

Australia Zoo is north of Brisbane and takes 2-2.5hrs to drive here from the park.

Currumbin Wildlife Sanctuary is only 15 minutes drive from the Park.

Coolangatta beach is approx 5 minute drive from the Park. Rainbow Bay, Snapper Rocks and Duranbah beaches are located adjacent to this. They offer world class surfing and protected areas for kids.

Coolangatta and Rainbow Bay beaches are patrolled during School holidays and weekends. These beaches offer some of the coast’s best surfing.

Tweed Coast beaches in Northern NSW such as Kingscliff and Cabarita beaches are 10-15 minutes south of the Park.

Surfside Bus Company operates local busses from the end of our street. You can travel from our park to Surfers Paradise in approx. 1 hour. Check local time tables. Ask reception for information on transport packages.

Gold Coast Airport (Coolangatta) is only 6kms, or 5 -10 mins drive from our park. A taxi is the best way to get to the park from the airport.

Brisbane Airport is approx 1.5 hrs. We can arrange Transfers is required.

Check in time for Ensuite and Powered Sites is 12 noon. Check in time for Accommodation is 2pm.

If you plan to arrive after our reception closes, a late check-in must be arranged with reception in advance.

Late check-ins are only permitted by providing a photo of your credit card (last 4 digits showing) in advance and a photo of yourself holding your drivers licence (of credit card holder). 

Check out time is 10am for all sites and accommodation.

A late checkout of 4pm can be arranged. Charges apply – $60 for cabins and $30 for sites (subject to availability).

Remember that the Park Operates on NSW Day Light Saving Time.